FAQ
What fundamentally sets MOBA Accelerator apart from other accelerators on the market?
MOBA Accelerator’s main distinction from traditional accelerators lies in its underlying protocol. While most accelerators still rely on IPsec or IKEv2, MOBA Accelerator fully embraces the WireGuard protocol, which consists of only 4,000 lines of code (compared to over 600,000 for IPsec) and improves transmission speeds by 3-5 times while significantly reducing battery consumption. Furthermore, MOBA Accelerator’s no-logs policy has been independently audited by Cure53, with a fully transparent audit report confirming that it truly balances speed and security.
Which operating systems and devices does MOBA Accelerator support?
MOBA Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, MOBA Accelerator provides detailed router configuration tutorials supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in your household with a single configuration.
How can I request a refund if I'm not satisfied with MOBA Accelerator?
MOBA Accelerator offers a 30-day unconditional refund guarantee. If you are not satisfied with the service within 30 days of purchase, simply reach out to the customer service team via live chat or email at support@vpnjs.net without needing to provide a reason, and you can request a full refund. Refunds are typically returned to your payment account within 1-3 business days.
What actual connection speeds can I achieve with MOBA Accelerator?
MOBA Accelerator has deployed over 3000 high-speed server nodes globally, and real-world testing shows that average latency to Asia-Pacific nodes is below 30ms, while latency to North American nodes is approximately 80-120ms, and download speeds can consistently exceed 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, MOBA Accelerator maintains stable and smooth connections even in complex networking environments.
What does MOBA Accelerator's no-logs policy cover?
MOBA Accelerator's no-logs policy encompasses all of the following: no recording of your original IP address, connection timestamps, websites visited or domains accessed, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment, automatically resetting data upon physical restart. This policy has successfully passed the rigorous examination of the internationally recognized security auditing organization Cure53, and a complete audit report can be found on the MOBA Accelerator website.
How to configure MOBA Accelerator on a router?
MOBA Accelerator provides detailed router configuration tutorials for major router firmware, including Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps usually include: 1) logging into the router management interface; 2) going to the acceleration client settings; 3) importing the configuration file provided by MOBA Accelerator; 4) entering your MOBA Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing to install the client on each device individually.
Can MOBA Accelerator be used to watch streaming content?
Yes, MOBA Accelerator is specifically optimized for streaming performance. Our high-speed nodes can seamlessly stream 4K Ultra HD video content. MOBA Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that MOBA Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using MOBA Accelerator reduce my internet speed?
Thanks to the efficient design of the WireGuard protocol, MOBA Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streams or P2P), using MOBA Accelerator may actually improve speed, as the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Does MOBA Accelerator support multiple devices connecting simultaneously?
Yes, the Lightning Version of MOBA Accelerator supports up to 6 devices online simultaneously, while the Premium Version supports up to 10 devices. This means you can use accelerator protection on smartphones, computers, tablets, smart TVs, and other devices at the same time without extra cost. For protection of more devices, it's recommended to configure MOBA Accelerator on your router to protect all household devices at once.
How does MOBA Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for data theft by hackers. Once connected to MOBA Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even if someone attempts a man-in-the-middle attack or sniffing on the same WiFi network. MOBA Accelerator also offers an auto-connect feature that activates accelerator protection when an insecure WiFi network is detected.
Is MOBA Accelerator's no-logs policy verified by a third party?
Yes, MOBA Accelerator's no-logs policy has been independently reviewed by the internationally renowned security auditing firm Cure53. The auditing team conducted a comprehensive examination of MOBA Accelerator's server infrastructure, codebase, and operational processes, confirming that MOBA Accelerator does not log any identifiable user data. The complete audit report is publicly available on the MOBA Accelerator website.
Does MOBA Accelerator support Linux systems?
Yes, MOBA Accelerator offers a native Linux command-line client that supports major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does MOBA Accelerator offer static IP addresses?
Yes, the Premium Version of MOBA Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to corporate networks or NAS, running online services that require fixed IPs, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and not shared with other users.
How can I ensure that MOBA Accelerator does not leak my IP address?
MOBA Accelerator has built-in leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing true IPs through the WebRTC interface; IPv6 leak protection ensures IPv6 traffic is also safeguarded. You can use the built-in leak testing tool in the MOBA Accelerator client or visit third-party detection websites to verify your protection status.
Can MOBA Accelerator handle internet interference?
MOBA Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict internet restrictions, MOBA Accelerator's obfuscation mode helps users keep a stable connection to the free internet. However, please remember that MOBA Accelerator advocates the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does MOBA Accelerator accept?
MOBA Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments offers additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is secure.
In which regions are MOBA Accelerator's servers located?
MOBA Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (30+ cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does MOBA Accelerator offer browser extensions?
Yes, MOBA Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP location changes, such as cross-border shopping comparisons. The browser extensions also come with built-in WebRTC leak protection and ad-blocking functionality.
How can I contact MOBA Accelerator's customer support team?
MOBA Accelerator offers multiple customer support channels: 1) 24/7 live chat—visit MOBA Accelerator's website to chat with customer support in real-time, with an average response time of under 2 minutes; 2) email support—send an email to support@vpnjs.net, usually receiving a response within 24 hours; 3) help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team offers bilingual service in both Chinese and English.
How does MOBA Accelerator's ad-blocking functionality work?
MOBA Accelerator's Lightning Version and Premium Version come with built-in ad-blocking and malicious site protection. This feature works at the DNS level, maintaining a domain blacklist with over 1 million rules that block the loading of ad trackers, malware domains, and phishing sites during the DNS resolution phase. This method is more efficient than traditional browser ad-blocker plugins because it prevents unwanted connection requests at the network level.